ek9994 Privacy
Policy

When you interact with the ek9994 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the site — certain categories of personal data are collected. This section describes each category, the source from which it is collected, and the legal basis under which it is processed.

1.1 Registration and Account Data

When you create an ek9994 account, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify that you are aged 18 or above)
• Residential address in Bangladesh (street, city, division, and postal code)
• Valid email address
• Mobile telephone number registered in Bangladesh
• Preferred username and securely hashed password (passwords are never stored in plain text)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to prevent fraud and underage gambling, we may collect:

• A copy of your National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh or another recognised authority
• A recent utility bill, bank statement, or official government letter as proof of residential address (dated within 90 days)
• A photograph or video selfie for liveness verification purposes
• Source-of-funds documentation in cases where cumulative deposits exceed a specified threshold

1.3 Financial and Transaction Data

When you deposit or withdraw funds, ek9994 collects transactional information including:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard)
• Mobile wallet account numbers or masked card numbers associated with transactions
• Transaction amounts, dates, and reference identifiers
• Deposit and withdrawal history sufficient to reconstruct your account ledger

Full payment credentials (e.g., complete card numbers, mobile banking PINs) are never stored on ek9994 servers. These are processed directly by our payment service providers through encrypted channels.

1.4 Betting and Gaming Activity Data

We maintain a full record of your activity on the platform, including:

• All bets placed, games played, amounts staked, outcomes, and winnings or losses
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Game preferences, bonus redemptions, and promotional participation history
• Responsible gaming tool activations, including deposit limits, cool-off periods, and self-exclusion requests

1.5 Technical and Device Data

When you access ek9994, our servers automatically collect technical information including:

• IP address and approximate geographic location (city/division level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path through the site
• Referring URL (the page or search result that directed you to ek9994.app)
• Cookie identifiers and session tokens (see Section 4 for full details)

1.6 Communications Data

If you contact our support team or submit a complaint or dispute, we retain:

• The content of your communications (emails, live chat transcripts)
• The date, time, and nature of each support interaction
• Resolutions reached and any follow-up actions taken

ek9994 processes your personal data only for defined, lawful purposes. We do not use personal data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our principal processing activities, the data categories involved, and the legal basis for each.

Marketing Communications

ek9994 will only send you promotional emails, SMS messages, or platform notifications if you have explicitly opted in to receive them during registration or through your account communication preferences. You may withdraw your consent to marketing communications at any time by contacting [email protected] or adjusting your notification settings within your account. Withdrawal of marketing consent does not affect the lawfulness of processing that took place prior to withdrawal, and it does not affect other communications that are necessary for the performance of your account contract (such as transaction confirmations, security alerts, and terms update notifications).

Automated Decision-Making

ek9994 uses automated systems to detect patterns associated with fraud, bonus abuse, money laundering, and underage gambling. These systems may result in automatic flags, account restrictions, or deposit holds pending manual review. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting [email protected]. We do not use fully automated decision-making for account closures — a human compliance officer reviews all such decisions before they are implemented.

ek9994 does not sell, rent, or trade personal data to third parties for their own commercial purposes under any circumstances. We share data only in the specific, limited circumstances described below, and only to the minimum extent required to fulfil the stated purpose.

Service Providers and Technology Partners

To operate the ek9994 platform, we engage third-party service providers who process data on our behalf under strict contractual obligations. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners to facilitate deposits and withdrawals. These providers receive only the transactional data they require to process your specific payment instruction.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios whose games appear in the ek9994 lobby. These providers may receive a session token and anonymous player identifier sufficient to run the game; they do not receive your name, address, or payment details.
• KYC and identity verification providers: Specialist third-party services used to verify identity documents and perform liveness checks. Data shared is limited to the documents and images required for the specific verification task.
• Fraud prevention and cybersecurity vendors: Providers of anti-fraud, device fingerprinting, and IP intelligence services. These providers process technical and behavioural data on our behalf to protect the platform and all of its players.
• Cloud infrastructure and hosting providers: Secure cloud infrastructure providers hosting the ek9994 platform servers. These providers process data incidentally as part of delivering infrastructure services and are bound by robust data processing agreements.

Legal and Regulatory Disclosure

ek9994 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid legal order, or a binding regulatory directive. We will notify affected players of such disclosures to the extent permitted by the applicable legal requirement. Where disclosure is mandatory and notification is prohibited, ek9994 will comply with the legal requirement while maintaining an internal record of the disclosure.

Business Transfers

In the event that ek9994 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by ek9994 may be transferred to the successor entity as part of that transaction. Any such transfer will be subject to the same data protection obligations as those set out in this Privacy Policy. Registered players will be notified of any material change in the identity of the data controller resulting from such a transaction.

ek9994 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate core platform functionality, protect account security, and understand how players use the site. This section explains the types of cookies in use, their purpose, and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to recognise your device on subsequent visits, maintain your session state while you are logged in, and remember your preferences. Cookies do not contain executable code and cannot access other files stored on your device.

Cookies Used by ek9994

Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please note that disabling strictly necessary cookies (session and security cookies) will prevent you from logging into your ek9994 account, as these are required for the platform to function correctly.

Instructions for managing cookies in commonly used browsers are available from the help pages of those browsers. Restricting analytics or performance cookies will not affect your ability to play games, deposit, or withdraw funds on ek9994.

Third-Party Scripts and Tracking

ek9994 does not load third-party advertising trackers or affiliate marketing pixels on pages accessible to logged-in players. Any analytics tooling used by ek9994 is configured to anonymise IP addresses and aggregate data at the cohort level, so that individual players cannot be identified from analytics reports.

ek9994 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures are reviewed and updated on a regular basis in response to evolving threats and industry best practices.

Technical Safeguards

• Encryption in transit: All communications between your browser or mobile device and ek9994 servers are encrypted using TLS 1.2 or higher, enforced via 256-bit SSL certificates. Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at rest: Sensitive personal data fields (including identity document images, payment method references, and KYC records) are encrypted at the database level using AES-256 encryption.
• Password security: User passwords are never stored in plain text. ek9994 stores only a salted cryptographic hash of each password, using a modern hashing algorithm. Even ek9994 staff cannot retrieve your password — only a reset is possible.
• Access controls: Access to production systems containing personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access to personal data is logged and subject to regular audit.
• Penetration testing: The ek9994 platform undergoes periodic security assessments by independent security professionals to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• All ek9994 staff with access to personal data receive mandatory data protection training as part of their onboarding and on an annual refresher basis.
• Data handling procedures are documented, version-controlled, and reviewed at least annually to reflect changes in the platform, applicable law, and best practice guidance.
• Third-party service providers are subject to due diligence before engagement and are required to sign data processing agreements committing them to equivalent security standards.

Security Incident Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, ek9994 will notify affected individuals without undue delay via the email address registered to their account. The notification will describe the nature of the breach, the categories of data affected, the steps ek9994 has taken to contain the incident, and the recommended actions players should take to protect themselves.

As a registered player on ek9994, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our data compliance team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 10 business days.

Right of Access

You have the right to request a copy of all personal data ek9994 holds about you. Your request will be fulfilled in a structured, commonly used, machine-readable format (such as JSON or CSV). There is no fee for a data access request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be charged.

Right to Rectification

If any personal data ek9994 holds about you is inaccurate or incomplete, you have the right to request correction. Account details such as email address and mobile number can be updated through your account settings. Corrections to identity or KYC data require submission of an updated verified document.

Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Please note that ek9994 is subject to legal obligations that require retention of certain data (particularly financial transaction records and KYC documents) for a minimum period after account closure. Erasure requests will be honoured to the maximum extent compatible with these legal obligations.

Right to Restrict Processing

You may request that ek9994 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved, or where you have objected to processing based on legitimate interests and a determination is pending.

Right to Data Portability

Where ek9994 processes your data on the basis of contract performance or consent, and the processing is carried out by automated means, you have the right to receive your personal data in a portable format suitable for transfer to another service provider.

Right to Object

You have the right to object to processing of your personal data where ek9994 relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where ek9994 relies on your consent as the legal basis for processing (primarily for marketing communications), you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

ek9994 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule outlines our standard practices by data category.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised or aggregated data derived from personal data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Where ek9994 is required to retain data beyond the standard retention period due to an ongoing legal proceeding, regulatory investigation, or unresolved dispute, data will be held until the relevant matter is fully resolved, after which standard deletion procedures will apply.

ek9994 reviews this Privacy Policy at least annually and whenever significant changes to our data processing practices, applicable law, or the platform itself make an update necessary. We are committed to keeping this document current and accurate.

How We Notify You of Changes

When a material change is made to this Privacy Policy — meaning a change that affects how we collect, use, or share your personal data in a way that may affect your rights — registered players will be notified via email to the address associated with their account at least 14 days before the revised policy takes effect. Minor changes that do not affect your rights (such as corrections of typographical errors or clarifications that do not alter our practices) may be made without advance notice.

The effective date at the top of this document will always reflect the date of the most recent substantive revision. The current version of the Privacy Policy will always be accessible at ek9994.app/privacy-policy. Your continued use of the ek9994 platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes.

Contacting ek9994 About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the ek9994 data compliance team using the details below. We are committed to resolving all privacy enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Enquiry"
• Response time: Within 10 business days of receipt
• Support hours: Monday to Saturday, 09:00 – 21:00 Bangladesh Standard Time (UTC+6)

Children and Minors

The ek9994 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data to ek9994, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data in accordance with our data retention obligations.

Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between this English-language version and any translated version, the English version shall prevail.